Activity Related Soft Tissue Disorder Services
Effective November 1, 2024, we’re enhancing the structure of our occupational rehabilitation (OR) programs with a new service, the Customized Recovery and Return-to-Work Program.
The new service will transition from the existing OR1, OR2, and ASTD streams toward a single integrated service in areas that currently offer OR2 services where the provider will assess and build a program customized for the individual worker. The new program will offer the same clinical supports from the previous OR2 and ASTD programs, including physiotherapists, occupational therapists, kinesiologists, clinical counsellors, and physicians.
The OR1 program will continue to operate, but only in rural or more remote communities.
The Customized Recovery and Return-to-Work Program will be more streamlined, offering greater flexibility and a more worker-centred approach to a worker’s physical rehabilitation needs.
When people have a soft tissue injury related to overuse at work, we may refer them to our network of Activity Related Soft Tissue Disorder (ASTD) service providers. All of these providers have long-term contracts with us. The contracts come up for bidding periodically.
- Overview of services
- Becoming a provider
- Submitting reports and invoices
- Need more information?
- Bulletins
- Resources
Overview of services
Our ASTD service providers can offer:
- Medical assessments to provide diagnostic clarification and treatment recommendations.
- Clinic-based treatment programs, including activities, education, and support. Services are delivered by occupational and physical therapists, kinesiologists, physicians, and psychologists or clinical counsellors.
- Workplace-based services that can include implementing a return-to-work plan, job site visits, and job coaching.
Becoming a provider
Our long-term contracts for these services come up for bidding every few years. To become a provider, you need to apply when the bidding process begins.
We post notifications on Bid Opportunities when contracts are up for bidding. All the information you need, including how to submit your bid, will be available in the posted documents.
Through Bid Opportunities, you can also sign up to receive automatic notifications whenever one of these bids is posted.
Submitting reports and invoices
All the information you need to complete our required paperwork is available in the contract documents you sign with us.
ASTD service providers have access to our Provider Portal. This secure online site lets you efficiently receive referrals, submit reports and invoices, and check the status of your payment.
Need more information?
We want to make sure you have all the information you need to work with us as a health care provider. If you have questions, please contact us for help. You can also download a copy of our contact information.
| Question about: | Please contact: |
|---|---|
| Your existing contract and payee information | Procurement Services |
| Invoicing or billing | Payment Services |
| Information about a claim | Claims Call Centre |
| Understanding the terms of your contract and contracted clinical services | Health Care Programs |
